158 - Beyond the Screen: The Essential Role of UX in Product Development and Customer Loyalty

Thomas Watkins

Published on: 04/11/2025

In this episode of "Product Led Growth Leaders," host Thomas Watkins interviews Therese Fessenden, Senior Experience Specialist with Nielsen Norman Group. They discuss the critical role of user experience in product-led growth, the limitations of AI-generated design, and the enduring value of real user research. Therese highlights practical UX education, the importance of authentic user insights, and opportunities for podcast collaboration. T